At CaseHai.com, we’re here to ensure your shopping experience is as smooth as possible. Below are answers to some of the most common questions we receive:

1. How do I know that my order is confirmed?
Once you place an order, you will receive a confirmation email and SMS with your order number and estimated delivery time.

2. Can I modify my order after placing it?
We can only make changes to your order if it has not been processed for shipment. To modify your order, please contact us at support@casehai.com within 24 hours of placing the order. Once the order is processed, no changes can be made. If you wish to add or remove items, you can cancel the current order and place a new one.

3. How can I track my order?
After your order is shipped, you’ll receive an email with shipment details, including the tracking number and courier name. You can track your order on the courier company’s website or directly on our website. For assistance, email us at support@casehai.com.

4. Are there any shipping charges?
Shipping charges depend on your location and the delivery method chosen. The exact shipping cost will be displayed on the payment page before you confirm your order.

5. Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) for an additional fee of ₹99. COD orders are not eligible for cashback or free gifts. For better deals, choose online payment!

6. What are the different ways I can order?
You can place an order through:

  • Our Website: Simply browse and checkout online.
  • Email: Send your order details to support@casehai.com.
  • Phone: Call us at +91 9075532078.

For email or phone orders, please provide:

  • Your Name
  • Complete Address with PIN Code
  • Email Address
  • Product Details
  • Contact Number

7. How long does it take for the order to arrive?
We ship orders within 2 working days of receiving them. Delivery typically takes 5-6 working days, depending on your location. Remote areas or unexpected weather conditions may require additional time.

8. Can I have a different billing and shipping address?
Yes, you can enter separate billing and shipping addresses during checkout.

9. How can I get in touch with CaseHai?
You can contact us through:

10. Can you expedite my delivery?
Expedited delivery options depend on your location. If you need your order prioritized, please call our customer support for assistance.

11. Why is my shipment delayed?
We strive to deliver within the estimated time. However, delays can occur due to remote locations, extreme weather, or unforeseen circumstances. For updates, contact us at support@casehai.com.

12. How can I pay for my order?
We offer secure payment options, including:

  • Credit/Debit Cards
  • Razorpay
  • UPI (PayTM, Google Pay, etc.)

Choose the method that works best for you!

13. How do I cancel my order?
It’s simple to cancel your order:

  1. Email us at support@casehai.com with the subject “Cancel My Order,” and we’ll process it promptly.
  2. During the confirmation call before dispatch, you can request cancellation.
  3. Call us directly at +91 9075532078 during office hours: 10:00 AM – 5:00 PM.

If you have any other questions, feel free to reach out to us. We’re always here to help!

CaseHai.com – Cover Hai, Style Hai, CaseHai!